Why don't I see any new samples to claim? - Sampler
Every month, new questions are added to some users' accounts. You can increase your chances of matching by answering them if they appear on your account! But don't fret, if you don't see …
How do I change my password? - Sampler
It's easy to reset your password through your Sampler account, simply go to your Profile page, and click the " Edit " button next to Password. Go here for help, if you've forgotten your …
Can multiple people in the same household participate? - Sampler
Can multiple people in the same household participate? - Sampler Getting Started
How do I get notified when new samples are available? - Sampler
Login to your account Click on the Profile tab Under the Subscription section, you can enable the Sampler notifications checkbox
I forgot my password. How can I reset it? - Sampler
To reset your password all you have to do is click the " Forgot password? " link on the Sampler login page. Enter your email and instructions will be sent to your email.
Where are my samples? - Sampler
If it's been a minute and you are curious where your order is, you can check the status from the Orders page of your Sampler account. Unfortunately we are no longer able to offer tracking …
I don’t have a mobile number. Why can’t I use my landline or VOIP ...
As this is an essential part of our security to authenticate Sampler accounts, users require a valid phone number connected to a mobile network in order to claim samples.
Getting Started - Sampler
New to Sampler? Start here How do I match with samples?Can I match with samples in my country?
What do I do if my samples never arrived? - Sampler
Lost or Stolen Samples At Sampler, we send millions of samples to our users every year. Unfortunately, there is a small percentage of orders which get lost in the mail system. …
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