Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

Effective and ongoing performance management of your team is critical, particularly now it’s become even more challenging with the advent of remote working. We define performance management as the ...

What are you looking for?

legal stuff for advertising and using contact-centres.com ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

The Welsh Ambulance Service in north Wales have announced that their Emergency Call Handlers will more into a new state of ...