Experts from analyst firm Quocirca examine the changing nature of enterprise IT strategy and offer advice to IT leaders. The ‘One Sharp’ theme encapsulates Sharp Europe’s commitment to breaking down ...

Sending out timely payments to employees is critical to your operations. Here are the best payroll services to automate payments while avoiding human error.

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

Award recognizes WEI's strategic innovation, technical execution, and commitment to long-term partnership SALEM, NH / ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

Johnson Brothers Plumbing expands in 2026—hiring, adding fleet and tech to deliver faster, licensed plumbing service ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

LUBBOCK, Texas (KCBD) - Texas Tech University’s esports program is gaining momentum as two teams recently represented the Red Raiders at the tournament level, but the student organization needs ...

Customer service is one of the most commonly proposed use cases for agentic AI - and there are clearly plenty of useful examples of this in practice. But my encounter this week with an automated ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...