ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

CEM, which stands for customer engagement management, is a phrase that is ... each of these activities contributes to the formation of the relationship with the consumer and the levels of pleasure.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Ultimately, product and engineering teams should work together as true partners, rather than as separate entities.

Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. How you treat your customers is a hugely important part ...