ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

CEM, which stands for customer engagement management, is a phrase that is ... each of these activities contributes to the formation of the relationship with the consumer and the levels of pleasure.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Ultimately, product and engineering teams should work together as true partners, rather than as separate entities.

As customer expectations continue to rise, the ability to adapt quickly and deliver value consistently will define the next ...

Read this guide to discover why the world of luxury is changing - and how premium brands need to adapt to a new breed of customer. 'The Art of Luxury Customer Engagement' report by Braze.

The best inventory management software supports all of your business’s sales channels, streamlines order management and generates detailed reports. Many, or all, of the products featured on this ...