Five9’s CCaaS offering, Virtual Contact Center, or VCC, supports channel-agnostic customer engagement across all digital channels (email, SMS, voice, social media, and others), workforce management ...

ServiceNow is presenting a revolutionary AI CRM solution at Knowledge 2025. It wants to disrupt the CRM market. Which means Salesforce.

Salesforce launched internal AI career services to help employees skill up and transition to new roles as AI reshapes the ...

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered ...

Salesforce is launching AI tools to up-skill employees and help them transition internally. Salesforce piloted its Career Connect service last year and 28% of users applied for jobs on the platform.

SAN FRANCISCO, April 29, 2025 /PRNewswire/ -- Epoch, the leading employee experience platform, has been selected by Salesforce, the leading global AI customer relationship management (CRM), to ...