Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Nu Holding, the equivalent of SoFi in Latin America, may be even further ahead in its efforts to displace traditional banks.

The company's AI-focused business model is a hit among customers, allowing it to build a solid revenue pipeline. Earnings ...

Coke-branded beverage products and Femsa’s retail services (convenience stores, drugstores, and gas stations) build differentiation on quality and consumer experience, not on price-competitiveness, ...

The CEO said customers are willing to give up spending on other products so they can keep buying makeup and skincare products ...