ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

In today’s digital financial system, organizations that prioritize consumer relationships have a massive competitive ...

Ultimately, product and engineering teams should work together as true partners, rather than as separate entities.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer ...

A new study explores how AI enhances relationship marketing through dynamic capabilities like sensing, seizing, and ...

Digital payments platform Stripe invites customers to join its management team meetings on ... the fintech giant’s CEO said the company has a customer join for the first 30 minutes of the ...

A clear correlation exists between the quality and length of customer relationships. Essentially, the stronger the relationship, the longer the customer will continue to do business with you. At ...