ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Ultimately, product and engineering teams should work together as true partners, rather than as separate entities.

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

CEM, which stands for customer engagement management, is a phrase that is ... each of these activities contributes to the formation of the relationship with the consumer and the levels of pleasure.

Read our advice disclaimer here. Customer relationship management (CRM) software helps businesses increase sales, drive growth and provide exceptional customer experiences. You may not have heard ...

Empower service representatives to resolve issues quickly using generative AI and automation. Increase first-call resolution with AI-based routing that classifies issues and assigns them to the ...