If you're looking for a job that you can do from the comfort of your own home, there are plenty of opportunities in customer service — one of the fastest growing and largest career fields in today's ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

We’re doing some research into what it’s like to work at customer service contracting firms such as Working Solutions, Concentrix, Arise, KellyConnect, Sykes, LiveOps, NexRep, Sitel or Direct ...

Welcome to our guide on the different types of work at home jobs! With the rise of remote work and the ongoing pandemic, ...

In this episode, J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth discuss issues and trends related to the shift to Work-at-Home for customer service operations. Topics discussed ...

Many customer service operations have had to go from centralized to distributed operations — but relying on people working from home brings specific challenges. Many customer service operations had to ...