All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

In a recent Voice of the Customer survey, I asked my customer’s customer, “Are the objectives of the relationship being met?” QBR’s should be scheduled just after a sale as part of the implementation ...

One of the most important and challenging objectives in operating a high-value call center is to provide services that consistently meet (and exceed) customer expectations. The imperative to identify ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Janelle Dieken Inflation ...

Forbes contributors publish independent expert analyses and insights. Attracting high-paying clients by marketing with a book and a speech. This article is more than 6 years old. When it comes to ...

Shopping used to be an event—smiling greeters, meticulous window displays, perfume-sample sprayers, retail workers with the sole job of helping you pick out and try on clothes. Back in the 1950s, ...

World-class customer service is now an expectation from end-user consumers who have gotten used to clicking a button, ordering it now and having it at their doorstep tomorrow — or in some cases, later ...

Do you position your offerings as perfect? Five stars out of five? It may be true that your customers love you, but by marketing and messaging only the fantastic... you are ironically making it harder ...

As jewelry retailers approach one of the busiest and most profitable times of the year, The Plumb Club’s educational podcasts ...

The COVID-19 pandemic has rejiggered trust in brands, customer expectations and the pace of everything from digital transformation to data management, according to a Salesforce survey. Salesforce's ...