As I’ve written about before, a subscription business model is a great way to ensure a steady revenue stream, whether that’s in the form of a software-as-a-service (SaaS) product, a video streaming ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The SaaS industry has been gaining in popularity in recent years. Promises of passive income ...

Customer churn remains a huge issue for telcos, but AI could be the key to changing that. Or, it could fail to live up to its promises.

LONDON—Consumers who subscribe to streaming services to watch a particular show, then cancel, only to resubscribe later, make up 42% of U.S. TV viewers, according to a new survey from Ampere Analysis.

What Is Customer Churn Rate? The customer churn rate is a critical metric that evaluates how well a brand retains its customers. It represents the percentage of customers who stop making purchases or ...

A local ice cream manufacturer here in the Midstate announced it will once again be offering a one-of-a-kind ice cream flavor ...

Property/casualty insurers had one of their worst years in 2022 as runaway inflation, shortages and higher prices drove up claim costs. As we look at the year ahead, insurers must not overlook the ...