Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has ...

Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide ...

Cognizant CFO Jatin Dalal also weighed in on the intertwining of the operations and tech shift, saying it is forcing companies to rethink how services are priced in the AI era ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

For companies, being overwhelmed with daily operations while neglecting to focus on core essentials can be one of the biggest traps for small- and medium-sized enterprises (SMEs) and startups. It’s ...

As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...

Panama is getting a renewed shot at becoming a hotspot in the Nearshore business process outsourcing (BPO) ecosystem. Panama is known today among BPO operators as one of the most mature markets in the ...