Norman writes that “we have unwittingly accepted the paradigm that technology comes first”–in other words, we too often design without respect for the user and with too much reverence for technology.

In the social sector, many are hailing “user-centered design” as a revolutionary advance. It is the first of the Principles for Digital Development (defined in consultation with nearly every major ...

Silicon Valley has long sought to remake Washington in its own image. Throughout Barack Obama’s presidency, technology company executives regularly sounded off on what, from their perspective, the ...