Yllka Totaj and Alma Beluli, students in the Computing and Information Technologies BS program at RIT Kosovo (A.U.K), have successfully completed an innovative research project on sentiment analysis ...

In today's hyperconnected world, social media has become a critical channel for businesses to understand consumers. While ...

In Salesforce’s most recent State of the Connected Customer study, 80% of respondents said a company’s customer experience is as important as its products and services. Sixty-five percent said they ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...