Integrated solution to reduce operational costs, increase agent efficiency, and improve customer satisfaction "Combining the most valuable features into a unified interface can transform the way we ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...

ServiceNow's new chatbot works across applications and can summarize customer service interactions and perform case, incident, and agent chat summarizations; act as a virtual agent; and perform search ...

ServiceNow, Inc. (NYSE:NOW) is one of the Best Quality Stocks to Buy Before 2026. On December 15, ServiceNow, Inc. (NYSE:NOW) ...

ServiceNow, Inc. (NYSE:NOW) is one of the Best Technology Stocks to Invest in for the Long Term. On September 16, Five9 announced Five9 Fusion for ServiceNow, Inc. (NYSE:NOW). Fusion is an AI-powered ...

With a strong focus on improving HR interactions and better supporting store associates who lack easy access to traditional support channels, the company selected 3CLogic to natively integrate AI, SMS ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the expansion of its technology partnership with ServiceNow® to include Technology Workflows. Building on its success with Customer Workflows, ...

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a ...