Business Wire

Inventory and Pricing Drive Gains in Sales Satisfaction but Other Areas Have Modest Improvement, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Customer satisfaction with the vehicle purchase process continues to rise as new-vehicle inventory and pricing improve year over year, according to the J.D. Power 2024 ...
jdpower

Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds

Satisfaction with non-Tesla battery electric vehicles (BEVs) is at an all-time high (877), surpassing stalwart Tesla (870). “Traditional manufacturers have listened to the Voice of the Customer,” said ...
jdpower

Customer Satisfaction with New Energy Vehicle Sales and Services Increases, J.D. Power Finds

SHANGHAI: 7 Aug. 2025 – Overall customer satisfaction with vehicle purchase experience among new-energy vehicle (NEV) owners in China reaches 781 points (on a 1,000-point scale), up 8 points from 2024 ...
Auto Remarketing

Customer satisfaction with EV service lags behind gas vehicles, J.D. Power study finds

Dealership service department customer satisfaction was strong in 2024 — though a bit less so for owners of electric and plug-in hybrid vehicles. While J.D. Power’s 2025 U.S. Customer Service Index ...
Business Wire

Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite ...