Chatbots are often touted as a revolution in the way users interact with technology and businesses. They have a fairly simple interface compared with traditional apps, as they only require users to ...

Two years ago at its Build developer conference, Microsoft made a big push for its bot development tools and the idea of "conversation as a service." Since then, things have gone a bit quiet. But it ...

When we’ve got our noses poked into smartphones for hours each day, it's hard to believe that apps are starting to hit the end of the road. Yet studies consistently show that smartphone users have ...

The messaging wars are really a battle for attention. It’s all about which comms app giant can embed the stickiest and most addictive features into their platform to keep users inside their own ...