After the initial blow from the COVID-19 pandemic did its damage to small businesses and international companies alike, many businesses have struggled to find workers at all, let alone reliable ones.

Whether you are a brick-and-mortar retailer or an online business, the holiday season is sure to bring a flurry of activity to your doorstep. This may be especially true this year, as experts like the ...

Mediacom Communications recently recognized six local employees based out of the Valdosta Mediacom office, who achieved the company’s top performance rankings for outstanding customer service over the ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, has again been recognized by J.D. Power for exceptional customer service under ...

Great customer service should be an essential and organic commitment that defines, informs and drives every part of your operation. It’s vital that your employees, managers, fulfillment team and ...

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

As part of a special series in Railway Age’s March 2021 issue, 11 North American railroad CEOs address the daunting challenges the freight rail industry faces as the 21st century enters its third ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

OLATHE, Kan.--(BUSINESS WIRE)--NIC Inc., a leading digital government solutions and payments company, was awarded a silver Stevie® Award in the Front-Line Customer Service Team of the Year category in ...

Mediacom Communications recognized three local employees based out of the Effingham Mediacom office who achieved the company’s top performance rankings for outstanding customer service over the past ...