Orbitz and Travelocity are trying to one-up each other in the delivery of customer service notifications. Orbitz pioneered care alerts among the online agencies in 2003 and last year pinged customers ...

Orbitz will begin beta-testing live instant message customer support. OrbitzTLC Live Chat will proactively query customers who might need help. This could involve customers who are searching for, ...

Orbitz has named customer service veteran Eliah Kahn as Vice President, Customer Experience. In addition, Michael Sands, Orbitz Vice President, Marketing has been promoted to Chief Marketing Officer.

I have a problem with Hertz and Orbitz. I recently reserved a rental car on Hertz through Orbitz. At the time, I paid $30 for a Collision Damage Plan to insure the car. When I arrived in St. Louis to ...