Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and beyond. Beyond NPS metrics. Customer experience metrics are evolving.

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

The third-party hotel management market is a unique niche for which there is very limited information available on competitor performance on guest satisfaction. While hotel operators rely on ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Providing excellent customer service doesn’t just foster ...

It’s Business 101 that measuring helps you improve, which is why consistently tracking and making adjustments accordingly is one of the most vital factors for running a successful operation. Any ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. The American Customer Satisfaction Index is the gold ...

Margaritaville Hotels & Resorts is celebrating back-to-back wins. The global lifestyle brand ranks first, for the second year in a row, among Upper Upscale Hotel Brands, according to the J.D. Power ...