AI is helping customer service teams work faster, but poor coordination between systems is preventing those gains from ...

Customer service and support leaders are facing increased executive expectations to invest in artificial intelligence, according to a Gartner. The research firm reported recently that 91 percent of ...

AI Is an Incredible Customer Service Asset — But It’s Not Flawless. Here’s How to Avoid 4 Common Mistakes. AI is revolutionizing customer service in 2025, offering speed, personalization and ...

Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...

In a 106-page action plan ordered by Gov. Tina Kotek, agency leaders identify bringing in AI technology as one of the key action items to help improve the department’s customer service. The Oregon ...

Despite consumers having an increased comfort level with AI, there is a missed opportunity when businesses deploy increase automation without thinking holistically about both cost-cutting and the ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Executives and decision-makers at enterprises are all in on AI. Enterprise AI unlocks new efficiencies, empowers team members to focus on what matters most, and helps organizations deliver the best ...

Recently I received an email saying that the flight departure time for an upcoming family vacation had changed from 6:30 a.m. to 6 a.m. My wife and children — who already thought the 6:30 departure ...

AI adoption is expanding across industries as companies integrate data analytics, generative AI, and automation into everyday operations to support faster and more informed business decisions. AI now ...