And yet, following ITIL for practices like incident management are “still the best ... but it is far less relevant in today’s high velocity IT world.” Ferro doesn’t mince his words on ...

Additionally, ITIL covers the entire lifecycle of IT services, from strategy and design to transition and operation. It includes practices such as incident management, problem management ...

It is inevitable, then, that out of the wood work people come out to exclaim that “ITIL is finally dead ... have something that is called ‘incident management’. But then why do you ...

This has helped speed up incident response ... Service Delivery — ITIL provides a structured approach to IT Service Management, helping organizations to deliver high-quality services to their ...

ITIL 4 “provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services.” ITSM can encompass service or help desks, IT asset ...

It is aligned with ITIL best practices and includes ticketing and incident management, configuration management, problem management, knowledge management, change management, contacts management, ...

Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management ... manager for high-speed data services ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL ... and manage incidents Incident management practices help ...

"There is nothing equivalent to ITIL outside of IT." Martens has spearheaded the application of IT service management to facilities management following the appointment of a new CERN director general.

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC ...