PMP and ITIL both show up in IT-related organizational roles, and they both get listed in requirements for positions at the boundary of project delivery and IT operations. This proximity regularly ...

Government Technology has a long piece explaining ITIL, the framework of IT best practices created in the UK, and why it's only just now catching on in the US. ITIL, or the IT Information Library, is ...

ITIL speaks to a broad range of IT disciplines, including incident, problem, change, release, and configuration management, as well as IT service continuity and security management. The number of ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

As most of you know, EMA has been actively working to research and develop best practices around the planning and deployment of the IT Infrastructure Library’s Configuration Management Database.

“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...

In the face of new technologies, a bookshelf of guidelines showcasing best practice in the management of IT is an important tool for businesses making IT work for them and not the other way around.

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.

|~|itil200.jpg|~||~|Collectively, financial services generate more revenues per hour from their IT applications than from any other information intensive sector. When IT systems go down, the impact ...

The rapid growth of the ITeS industry in the last few years has created an important mark in the service sector of India and its concurrent growth. With the growth, I think the biggest challenge for ...