Are company help desks being too helpful? A recent survey of more than 900 IT professionals found that enterprise help desks — an important troubleshooting resource for employees and customers alike — ...

Help your end-users make Help Desk calls the right way Your email has been sent If you've managed a Help Desk for very long, you know the frustrations your staff feels when dealing with callers who ...

Indian Institute of Technology Bombay (IIT), Mumbai invited applications for the post of Software Engineer and other posts. The eligible candidates can apply Online on or before 11 March 2017.

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

It’s no secret that enterprise personnel no longer work in the same manner as they did in the past. The real mystery is why we keep trying to resolve today’s IT issues with yesterday’s processes and ...