I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

A leading IT Managed-Services company is looking for Helpdesk Coordinator to join their dynamic and friendly team. They are dedicated to providing best in industry IT support and are very client ...

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today’s help desk professionals are taking on more complex work and they’re in high demand.

We're all getting better at using IT, however, and the focus is now on providing a broad range of IT services, rather than just fixing problems. Automatic password resets, and remote-controlling are ...