At 7 a.m. this morning, a robot told me the weather. It wasn’t audible, although my phone chimed. It was The Weather Channel bot on the messaging app Kik. A message popped up, and then I asked for the ...

Teen use of AI chatbots is growing, and psychologists worry it's affecting their social development and mental health. Here's ...

Editor's note: This segment was rebroadcast on Oct. 10, 2025. Find that audio here. As artificial intelligence becomes increasingly intertwined with every aspect of our daily lives, journalists and ...

Nearly a third of US teenagers say they use AI chatbots daily, a new study finds, shedding light on how young people are embracing a technology that’s raised critical safety concerns around mental ...

In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers ...

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...