It's one thing to say you're customer-centric, but how do you get there and measure your organizational customer-centricity? Consumers today are a tough bunch to keep loyal. Three-quarters make some ...

During periods of inflation and economic downturn, such as what we’re experiencing currently, business leaders tend to develop conservative mindsets. There is a common, natural mindset that people ...

Terms like “customer-focused” and “customer experience” have become trendy, but they are also often used as a catch-all when building or denoting corporate culture strategies. Brands stand to benefit ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

“The customer is always right” is a motto originating in the early 20th century which encourages employees to give a high priority to customer satisfaction. The quote has morphed into an intense focus ...

Nvidia's decision to enter the cloud gaming market is very important. We explain why. Autonomous Vehicles Legislation might delay AV market introduction, but Nvidia has revenue streams in the ...

While there is no set template to encourage innovation and creativity in the workplace, there are several guiding principles for fostering a culture that is open to innovation and creativity. The Fast ...

PLANO, Texas--(BUSINESS WIRE)--Cinemark Holdings, Inc., one of the world’s largest and most influential movie theater companies, now offers specialty Cinemark and movie merchandise for fans across the ...

If you take the time to survey your customers how they feel about your product/service/business, you might think you're being "customer-centric." But Ranjay Gulati argues that this isn't going nearly ...

This session takes the fundamentals of customer experiences and frames them in a strategic business context. Knowing your company, customer, and competition is vital to experience-based ...

The need to stay connected anytime, anywhere has led to connectivity being one of the core elements of large campuses and public spaces. In recent years, the development only goes faster, where ...

In this article, RAJASHEKARA V. MAIYA Vice President and Head, Business Consulting Group, Infosys Finacle discusses the shifting focus in retail lending landscape, from a product-centric approach to ...