Fast food companies love to look for ways to make the cooking and ordering experiences more efficient, and many companies have decided AI is the way to go. Chances are that if you go to a major fast ...

A leading chicken QSR and a drive-thru coffee chain take the top spots for customer satisfaction in Intouch Insight’s 25 th Annual Drive-Thru Study. The October 2025 report, fielded by the customer ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

The COVID-19 pandemic brought a lot of changes to restaurants. Since many casual restaurants had to close their doors and switch to take-out only, people were ordering fast food even more than usual.

A team of undercover diners hit 13 major chains to find out who’s really speeding through orders the fastest. Nicolette is a lifestyle writer based in Brooklyn, NY. Enthusiastic and ambitious, she's ...

For all the attention artificial intelligence commands, one fact remains stubbornly consistent: Between 85% and 95% of AI projects still fail. Not because the technology is immature, but because ...

Taco Bell is the fastest drive-thru in the country for the fifth consecutive year, with an average service time of 257 seconds, per QSR Intouch Insight’s 2025 Drive-Thru Study. The annual report shows ...