Confidence is a muscle, built through repetition, and the Five C’s are the reps. The payoff is your team gets the feedback they need to improve. ​ ...

Today’s very best leaders stand out in great part because they have developed and honed the ability to skillfully handle difficult conversations. It’s this ability to talk with employees about ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Everyone knows difficult employees. The narcissist who turns your feedback into a referendum ...

In small and medium enterprises (SMEs), performance management is often not formalised. Many small businesses operate without dedicated human resources (HR) capacity and therefore, feedback can be ...

Many professionals struggle with difficult conversations in the workplace, particularly when emotions run high. Your first performance review, for example, was probably uncomfortable. Here’s why. What ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Please keep comments respectful. Use plain English for our global readership and avoid using phrasing that could be misinterpreted as offensive. By commenting, you agree to abide by our community ...

At many of my talks on creating a positive culture, I ask the group this question: "When you receive a text from your supervisor to call or see them, what is your first thought? Is it, Here comes more ...

Difficult conversations are inevitable in the workplace. They’re often negative and rarely handled easily, no matter where you rank in the organizational hierarchy. So, what can leaders and other ...

Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...