Author and futurist Kate O’Neill shares tools and frameworks to help managers improve leadership and decision-making in an AI-driven world.

Teams can make any decision after seeking advice from affected parties and documenting it in an ADR. Use context maps to assign clear ownership of system areas to specific teams. Create architectural ...

Sven, a sales leader, received a call from a major customer who was furious. Their order arrived late, the product was damaged, and to top it off, their invoice didn’t reflect the volume discount ...

Rotman School of Management’s Jennifer Riel shares a four-step process for making stronger choices. Jennifer Riel, an adjunct professor at the Rotman School of Management, presents a model way to ...

Solving complex problems is a daily expectation—but doing so with clarity, creativity, and strategic precision is what sets professionals apart. This 10–15 hour asynchronous micro-credential equips ...

The ability to solve complex problems effectively has become a defining factor for success. Yet, despite the abundance of tools and methodologies available, I've noticed organizations often struggle ...