Brian Irving, chief marketing officer at Lyft, and Melissa Ben-Ishay, founder of Baked by Melissa, talk at Inc.’s SXSW ...

To succeed in today’s landscape, leaders must: Embrace a customer-obsessed mindset. Build high-performing teams aligned with customer-centric values. Leverage AI and automation to personalize ...

online reviews and a customer who says, “I’ll be back” and means it! That’s the difference between a willingness to promote and customer obsession.

Be customer experience obsessed. If I were only going to share one lesson, it would be this. Jeff Bezos built Amazon into the company that it is today by being what he has called “obsessed ...

The bad news blindsided Amazon customer service employees across the globe in Mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior ...

Intel's new IoT sales chief, Brad Haczynski, talks to CRN about the chipmaker's new focus on 'customer obsession,' Intel's drive to help partners scale IoT projects and new 'purpose-built silicon ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations headquartered in Asia ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

SINGAPORE, Feb. 5, 2025 /PRNewswire/ -- Forrester (Nasdaq: FORR) today opened the call for nominations for its 2025 Customer-Obsessed Enterprise Awards. Open to organizations headquartered in Asia ...