An Amazon employee said: "This position was perfect for differently-abled people or for stay-at-home moms like me. And now it's been taken away." ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.

Amazon is making cuts to its global customer service organization, impacting less than 1% of the division’s workforce, the company told sister publication CX Dive in an email Thursday. The workforce ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

amazon kindle with ads, kindle special offers, kindle with ads Amazon sells Special Offers Editions or Amazon Kindle with Ads to subsidize the initial purchase and save customers around $20. Many ...

Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning behind ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...