The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Know Your Customer (KYC) solution vendors. FOCAL by Mozn, with its comprehensive technology and customer experience ...

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Anti-Money Laundering (AML) solution ...

The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading Insider Risk Management vendors.

“The number one issue that we see within our customer base is that ... an auditor having to manually type in a risk and control description in their matrix in AuditBoard, auditors can click ...

Messagepoint has been named a 2025 SPARK Matrix™ Technology Leader in Customer Communication Management (CCM) by global research and consulting firm QKS Group, formerly Quadrant Knowledge Solutions.

This has all contributed to its recognition as a Leader in the Everest Group's Customer Experience Management (CXM) Global – PEAK Matrix ® Assessment 2023." Download the report here and learn ...

The company has also announced a new escalation system to handle customer queries and complaints in the country. It is called the 3-Layer Escalation Matrix. Read on to know more details below.

Beyond enhancing customer experience, AI is transforming regulatory compliance, risk management and core business strategies. I aim to explore the tangible ways AI is revolutionizing the heavily ...

in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix ® Assessment 2023. Star Performers are awarded to firms that have demonstrated the most significant advancement over ...