The policies and rules surrounding business processes change suddenly and developers may not be available when change occurs. Good software design anticipates change and stores rules in data models ...

CRMs were once viewed as the all-powerful tool for marketing and sales, but the lack of a common data model means they're no longer enough. In a crowded, 6,000 vendor martech landscape, understanding ...

My middle initial is the letter P. That’s a minor detail, but it’s something companies making offers to me should know. Because if they get that one letter wrong—as often happens--it’s a big red flag ...

NTT, Inc. used its recent NTT R&D Forum in Tokyo to detail a new AI technology called the Large Action Model (LAM).

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...

NTT and NTT DOCOMO developed a model that uses behaviour patterns to predict intent and sharpen customer insight.

Is improving customer experience today actually difficult for employees to accomplish? It doesn’t have to be, if you create the right alignments. The world of customer experience is ever evolving — we ...

The predictive analytics market within the banking sector has been witnessing substantial growth in recent years, fueled by the increasing adoption of data-driven decision-making processes and the ...