Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Agentic AI’s biggest act for consumers isn’t the next flashy demo. It’s the end of amnesia. And once shared memory becomes ...

Barry shares how AI is a powerful tool at Best Buy but why human labor and stores are still among the most valuable assets.

Industries like retail, banking, transportation and food service have undergone massive digital transformation in recent years by leveraging new technologies to enhance consumer experience. As a ...

The role of pharmacies has changed over the years, but especially since the Covid-19 pandemic. Although pharmacies’ retail health push has made it easier for adults to get vaccines and other forms of ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

While consumers give telehealth high marks for convenience, overall experience is fairly mixed, according to a new report. J.D. Power released its annual Telehealth Satisfaction Study on Thursday, and ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...