CMSWire is holding its upcoming conference, CMSWire Connect, May 10–May 12 this year in Austin, Texas. The conference will host speakers from various domains within customer experience and the digital ...
Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...
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