When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

Dana Miranda is a Certified Educator in Personal Finance® who's been writing about money management and small business operations for more than a decade. She writes the newsletter Healthy Rich about ...

Knowing how to write a formal letter is a very important life skill. Although a lot of our day-to-day written communication is by email, text message or social media, there are many times you will ...

Customer service, they say, is dead. Actually, it isn’t. It’s just hiding behind a call center in Manila. For weak-willed consumers (like me) this is where it ends. But those made of stronger stuff ...

Have you ever felt the frustrated anger of being on hold at a call centre, waiting to register a complaint, or been enraged by the bland non-apology that comes in response to a written grievance and ...