No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides the campaign-building process. From client communications and ...

Sambatek, a Minnetonka-based professional services firm, has added Mike Kuno as a client service manager in the company’s municipal engineering group. Kuno has 15 years of municipal and transportation ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

After working in customer service roles for 25 yearsand developing an extensive experience in customer service, marketing and communications management, Terry Slade has been appointed to the role of ...

Nasdaq Solovis helps asset owners gain instant insights across their entire multi-asset class portfolio so they can create context faster and drive decision-making. In this Q&A article series, we get ...

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. In the case I'm going to share with you, a ...