Twenty people became new U.S. citizens at Kiener Plaza in St. Louis to mark Independence Day 2022. (USCIS photo) United States Citizenship and Immigration Services (USCIS) Office of Contracting (OCON) ...

United States Citizenship and Immigration Services (USCIS) Office of Contracting (OCON) will host its fourth and final Quarter Conference Call with Industry for Fiscal Year 23 on July 25, 2023, ...

The pay-per-call industry has experienced notable transformations in recent years thanks to the emergence of real-time bidding. This modern approach has revolutionized the pay-per-call model, ...

A hot potato: It's no secret that certain types of jobs are more threatened by artificial intelligence than others. Call center workers fall into this category, and while we've already seen a few ...

This blog specifies some industry standards for the top call center Key Performance Indicators (KPIs). Most call center managers know the need to track KPIs to assess the efficiency and effectiveness ...

The Deforestation-Free Call to Action for Leather calls on brands and retailers to ensure sourcing of bovine leather from deforestation-free supply chains by 2030 or earlier. Industries are at varying ...