SS Support Network provides round-the-clock inbound and outbound call center services across the United States, ensuring no missed calls, no service gaps, and no disruption to patient care. Every call ...

Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide ...

For companies, being overwhelmed with daily operations while neglecting to focus on core essentials can be one of the biggest traps for small- and medium-sized enterprises (SMEs) and startups. It’s ...

Fusion CX expands its Latin America nearshore footprint with the acquisition of Skycom BPO, adding USD 25M in annualized ...

Senator Raffy Tulfo on Wednesday urged the Department of Labor and Employment (DOLE) to establish a unit that would monitor ...

American BPO company Navient is preparing to lay off approximately 945 employees as part of a broader cost-cutting strategy. The impacted employees are primarily supporting a government program that ...

Florida-based business process outsourcing (BPO) firm MCI acquired EastWest, a BPO company based in the Philippines. EastWest’s acquisition will allow MCI to tap the Filipino workforce, which is very ...

Cognizant CFO Jatin Dalal also weighed in on the intertwining of the operations and tech shift, saying it is forcing companies to rethink how services are priced in the AI era ...

Expert calls on BPO providers to be more transparent to help potential customers understand the complexity of the sector.

The execution-first approach has made IBT a trusted outsourcing partner across industries where failure is not an ...