As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

NEW YORK--(BUSINESS WIRE)--EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the ...

Forget scattered AI pilots. CIOs win the AI gold rush by building the infrastructure that turns raw experimentation into massive enterprise capacity.

We believe our acknowledgment in the Gartner Hype Cycle for ITSM, specifically in the Virtual Support Agent category, reflects our commitment to innovation in GenAI-powered support solutions.” — ...

Atlassian’s fast‑growing Service Collection gets new AI‑driven ITSM, AI Ops and hardware asset management features, with ...

As of March 2026, the ITSM landscape has undergone a quiet but profound transformation: Citrix has deepened its integration with ServiceNow, Google Workspace has solidified its position as the ...

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers that ...

SAN FRANCISCO, Jan. 8, 2026 /PRNewswire/ -- Atomicwork, an AI-native ITSM and ESM platform built for modern enterprises, today announced the appointment of Jeegar Shah as Head of Applied AI and ...

ServiceNow posts 22% subscription growth to $3.67 billion and lifts 2026 outlook as AI monetization and pricing shifts fuel larger deals and renewals.

Jonathan Alboum speaks at Verizon's Government of the Future Summit in February. (FedScoop) As technology companies flock to the General Services Administration to sell discounted products to the ...