Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

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In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

The AI revolution finally arrived at Lowe’s this week with the launch of a customer service app. It is designed to help workers assist shoppers more quickly.

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

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